About this course
Government Excellence and Innovation gives delegates a structured, practical understanding of government excellence models and innovation in government, then builds the skills to apply service design for citizens, performance management and building a high-performance culture in real work. Governance, risk and public sector courses for government entities, regulators and boards.
Sessions are led by practitioners with at least 15 years in the field, and mix short input with exercises, case studies and group work, so delegates return with methods they can use straight away.
Who should attend
Government officials, board members, compliance, risk, legal and policy professionals. No specialist prerequisites are required for the Practitioner level; Foundation, Advanced and Executive versions are available on request.
What you will learn
- Government excellence models
- Innovation in government
- Service design for citizens
- Performance management
- Building a high-performance culture
5-day course outline
- Day 1
Government excellence models
Concepts, standards and terminology, with a diagnostic exercise to baseline the group.
- Day 2
Innovation in government
Methods and tools explained step by step, with worked examples from real operations.
- Day 3
Service design for citizens
Hands-on practice in small groups using realistic data, cases and templates.
- Day 4
Performance management
Case studies of successes and failures, and how to apply the lessons in your organisation.
- Day 5
Building a high-performance culture
Integration exercise, final knowledge check and a personal action plan.
10-day extended programme
The extended programme includes the full 5-day outline above, plus a second week of applied work.
- Day 6
Applied workshop: Government excellence models
Deeper practice with your own data or site examples.
- Day 7
Applied workshop: Innovation in government and service design for citizens
Group exercises that combine methods from week one.
- Day 8
Field case study: Performance management
A detailed industry case worked through from start to finish.
- Day 9
Advanced practice: Building a high-performance culture
Tools, templates and checklists to take back to work.
- Day 10
Assessed project and presentation
Each delegate presents an improvement plan and completes the final assessment.
Upcoming classroom dates
| Dates | City | Length | Fee |
|---|---|---|---|
| 9 Nov 2026 to 13 Nov 2026 | Kuala Lumpur | 5 days | $2,450 |
| 21 Dec 2026 to 25 Dec 2026 | Istanbul | 5 days | $2,450 |
| 11 Jan 2027 to 15 Jan 2027 | Kuala Lumpur | 5 days | $2,450 |
| 1 Feb 2027 to 12 Feb 2027 | Barcelona | 10 days | $6,250 |
| 8 Mar 2027 to 12 Mar 2027 | Amsterdam | 5 days | $3,450 |
| 4 Apr 2027 to 8 Apr 2027 | Cairo | 5 days | $2,450 |
| 17 May 2027 to 21 May 2027 | Kuala Lumpur | 5 days | $2,450 |
| 7 Jun 2027 to 11 Jun 2027 | Amsterdam | 5 days | $3,450 |
| 5 Jul 2027 to 16 Jul 2027 | Istanbul | 10 days | $4,450 |
| 9 Aug 2027 to 13 Aug 2027 | Barcelona | 5 days | $3,450 |
Live online sessions run every month in GCC, Europe and Asia time slots. Other dates and cities on request.
Customise this course
Change the level, language, length and format, combine it with topics from other courses or ask for topics that are not in our catalogue, and add your own case studies, site visits or exam preparation. Open this course in the customiser to see the day-by-day outline and an instant indicative fee.
Frequently asked questions
How long is the Government Excellence and Innovation course?
It runs as a 5-day core programme or a 10-day extended programme. The 10-day version adds a second week of workshops, case studies and an assessed project.
Where is the Government Excellence and Innovation course held?
Classroom sessions run in Dubai, Istanbul, London, Kuala Lumpur and Cairo, with more cities opening to 2030. It is also available live online and in-house at your site.
Can the Government Excellence and Innovation course be customised?
Yes. You can change the level, language, length from 1 to 20 days and format, add topics from other courses or new topics, and include your own case studies. Use the online customiser for an instant indicative fee.
How much does the Government Excellence and Innovation course cost?
From $2,450 for 5 days in Dubai, Istanbul, Cairo or Kuala Lumpur, $3,450 in London, and $1,450 live online. In-house delivery for up to 15 delegates starts at $12,900.