About this course
Business Process Improvement gives delegates a structured, practical understanding of process mapping techniques and analysing process performance, then builds the skills to apply redesigning processes, implementing process changes and measuring improvement in real work. Quality and excellence courses on ISO systems, auditing, Lean Six Sigma and continuous improvement.
Sessions are led by practitioners with at least 15 years in the field, and mix short input with exercises, case studies and group work, so delegates return with methods they can use straight away.
Who should attend
Quality managers, auditors, process owners, improvement leads and operations managers. No specialist prerequisites are required for the Practitioner level; Foundation, Advanced and Executive versions are available on request.
What you will learn
- Process mapping techniques
- Analysing process performance
- Redesigning processes
- Implementing process changes
- Measuring improvement
5-day course outline
- Day 1
Process mapping techniques
Concepts, standards and terminology, with a diagnostic exercise to baseline the group.
- Day 2
Analysing process performance
Methods and tools explained step by step, with worked examples from real operations.
- Day 3
Redesigning processes
Hands-on practice in small groups using realistic data, cases and templates.
- Day 4
Implementing process changes
Case studies of successes and failures, and how to apply the lessons in your organisation.
- Day 5
Measuring improvement
Integration exercise, final knowledge check and a personal action plan.
10-day extended programme
The extended programme includes the full 5-day outline above, plus a second week of applied work.
- Day 6
Applied workshop: Process mapping techniques
Deeper practice with your own data or site examples.
- Day 7
Applied workshop: Analysing process performance and redesigning processes
Group exercises that combine methods from week one.
- Day 8
Field case study: Implementing process changes
A detailed industry case worked through from start to finish.
- Day 9
Advanced practice: Measuring improvement
Tools, templates and checklists to take back to work.
- Day 10
Assessed project and presentation
Each delegate presents an improvement plan and completes the final assessment.
Upcoming classroom dates
| Dates | City | Length | Fee |
|---|---|---|---|
| 2 Nov 2026 to 13 Nov 2026 | Kuala Lumpur | 10 days | $4,450 |
| 7 Dec 2026 to 11 Dec 2026 | Kuala Lumpur | 5 days | $2,450 |
| 3 Jan 2027 to 7 Jan 2027 | Riyadh | 5 days | $2,450 |
| 1 Feb 2027 to 5 Feb 2027 | London | 5 days | $3,450 |
| 1 Mar 2027 to 12 Mar 2027 | Dubai | 10 days | $4,450 |
| 4 Apr 2027 to 15 Apr 2027 | Riyadh | 10 days | $4,450 |
| 10 May 2027 to 14 May 2027 | Barcelona | 5 days | $3,450 |
| 21 Jun 2027 to 25 Jun 2027 | Barcelona | 5 days | $3,450 |
| 19 Jul 2027 to 30 Jul 2027 | Istanbul | 10 days | $4,450 |
| 2 Aug 2027 to 6 Aug 2027 | London | 5 days | $3,450 |
Live online sessions run every month in GCC, Europe and Asia time slots. Other dates and cities on request.
Customise this course
Change the level, language, length and format, combine it with topics from other courses or ask for topics that are not in our catalogue, and add your own case studies, site visits or exam preparation. Open this course in the customiser to see the day-by-day outline and an instant indicative fee.
Frequently asked questions
How long is the Business Process Improvement course?
It runs as a 5-day core programme or a 10-day extended programme. The 10-day version adds a second week of workshops, case studies and an assessed project.
Where is the Business Process Improvement course held?
Classroom sessions run in Dubai, Istanbul, London, Kuala Lumpur and Cairo, with more cities opening to 2030. It is also available live online and in-house at your site.
Can the Business Process Improvement course be customised?
Yes. You can change the level, language, length from 1 to 20 days and format, add topics from other courses or new topics, and include your own case studies. Use the online customiser for an instant indicative fee.
How much does the Business Process Improvement course cost?
From $2,450 for 5 days in Dubai, Istanbul, Cairo or Kuala Lumpur, $3,450 in London, and $1,450 live online. In-house delivery for up to 15 delegates starts at $12,900.